5 Habits of Successful Restaurant Managers
Posted: Apr. 09, 2018
As the manager of a restaurant, how you perform at work has an impact on every area of the business, from sales to job performances to inventory management. Your habits have a wide-reaching ripple effect that begins with your staff. That’s why it’s so important to hone your habits. They don’t just set the tone for your personal performance, your behavior influences the entire operation of your restaurant.
Today, we share five successful habits of restaurant managers.
1. Focuses on the Priorities and Sees That They Are Realized
There are always new problems to solve; no two days are the same when you live the life of a restaurant manager. Unpredictability, coupled with daily distractions like emails and phone calls, make forgetting long-term goals easy. An effective restaurant manager prioritizes his or her tasks, sees that they are realized, and considers what the next step will be.
Since it’s so common to get pulled away from your work by issues and problems, it is even more critical that you are proactive. To be a great restaurant manager, you must fix problems before they occur. By minimizing the risk of future issues, you have more time for business and can keep a proper schedule.
2. Identifies the Value of Teamwork and Celebrates the Wins
Managers bear the brunt of criticism and stress-inducing feedback from the higher-ups, one of the most stressful parts of being a restaurant manager. A great manager doesn’t then take this out on the team or blame staff when things go wrong.
One of the greatest traits you can have is to identify the teamwork that takes place on the floor. This makes giving constructive and useful feedback a natural part of your restaurant’s rhythm. Knowing what they need to do to succeed, your staff can perform. Ultimately, this reflects well on you.
Equally as important is celebrating the wins. After hours of hard work, the positive reinforcement empowers staff and can even inspire better performances. Never point fingers when suffering a loss and avoid getting into a bad mood. Instead, use your problems as growth opportunities. Retrain your staff and keep it moving.
3. Sets the Pace for Staff
Restaurant managers are responsible for building interdependent teams that operate at fast paces. With effective training and management, you have a high-functioning staff. But don’t forget: Despite all the training that you give, you are the number one example for speed.
To manage a smooth operation, you must set the pace and be tough. Set high goals and standards, then work with the team to meet them. Without you being the first one to hustle, employees will never follow suit. A successful habit of a strong restaurant manager is to teach by example, and react with immediacy while on the job.
4. Promotes Company Values
Knowing the reason why your restaurant exists and does things the way it does is the first step towards growing the business and reputation. As the manager, you are responsible for sharing the company mission statement with your team. Get into the habit of promoting the core values of your company to build an impervious culture.
To use your company values as an effective managerial tool, don’t say the values—do them.
5. Understands the Value of High-Quality Customer Care
To be an effective manager, you must value interactions with customers. They are the core of your business, and identifying their needs is crucial for business survival. Get into the habit of remembering names and seating preferences of loyal customers. The real game-changers of customer service start happening when you give out occasional free items, like coffee, or remember to ask about their children. Gestures like these bring customers back again and again. Ensure customers will come back—plus, set an example of customer treatment for your employees.
Bonus Tip: Builds a Strong Team and Delegates Responsibilities
It’s not possible to do everything alone the way a food truck operator does. At a restaurant, you have a staff of people that can and should be helping you. It all starts with hiring the right people and delegating responsibilities.
Since time and energy are necessary for things to get done the right way, delegating tasks is the only option you have to make sure your restaurant runs smoothly. It can be hard to trust your employees. As the restaurant manager, you are responsible for the outcome. Therefore, train your staff to complete tasks to your satisfaction.
If you are exhausted at the end of every day and feel as if you are not completing your duties well, you are probably over-extending yourself. Take an hour to evaluate your managerial strategy. Look at your staff with new eyes, and you might realize that you have been underutilizing members of your team. Define new roles, empower your staff, and hold everyone accountable for their new responsibilities.
Employ these successful habits of restaurant managers and you will start reaping the rewards in a short time.
Complement your management style with a helpful restaurant point-of-sale system.
Posted: Apr. 09, 2018 | Written By: Emma Alois
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